kala 88 Privacy Policy
This document provides a full account of how important your personal information is to us, and how it is collected, used and protected.
Welcome to the kala 88 platform. This Privacy Policy ("Policy") explains how we collect personal information from our members, the purposes for which it is stored, and the extent to which it is shared with third parties. We believe transparency about data is the foundation of a healthy relationship.
Our Terms and Conditions and this Privacy Policy complement each other. By creating an account or using kala 88, you consent to the processing of your information in the manner described here.
Table of Contents
Types of Information Collected
kala 88 may collect the following types of information from members:
A. Identity Information
- Full name, date of birth, and national ID card or passport number
- Mobile number and email address
- Permanent and current address
- User-chosen username and password (stored in encrypted form)
B. Financial Information
- Records of deposit and withdrawal transactions
- bKash, Nagad, Rocket or Upay account numbers (for payment processing)
- Bank account details, where the bank transfer method is used
C. Activity Information
- Game history, betting records and account activity logs
- Login times, IP address and details of the device used
- Records of conversations with customer support
D. Technical Information
- Browser type, operating system and screen resolution
- Website usage patterns and navigation information
- Session information collected from cookies
How Information Is Collected
kala 88 collects information through several methods. The main methods are described below:
Information Provided Directly
You provide information to us directly during account registration, through the identity verification (KYC) process, when requesting a deposit or withdrawal, and when contacting customer support. This information is essential for the proper operation of our services.
Automatically Collected Information
When you visit the site, our servers automatically record certain technical information — such as IP address, browser type and which pages were visited. This information is used to ensure the security and performance of the site.
Cookies and Similar Technologies
We use cookies and similar tracking technologies. Full details on this are provided in Section 6.
Purposes for Using Information
We use the information collected for the following legitimate purposes:
- Account management: Creating, verifying, managing and securing accounts
- Transaction processing: Completing deposit and withdrawal requests quickly and accurately
- Identity verification: Confirming age and preventing fraud
- Customer service: Resolving issues and handling complaints
- Bonuses and promotions: Providing bonuses and offers applicable to your account
- Responsible gaming: Monitoring gaming behaviour and providing support where needed
- Technical improvement: Improving platform performance and user experience
- Security: Preventing unauthorised access, fraud and other cyber risks
- Legal obligations: Complying with applicable laws and regulations
We do not sell any information to third parties for direct marketing purposes. Monitoring gaming behaviour in line with the principles set out in our Responsible Gaming section is one of our key responsibilities.
Sharing Information with Third Parties
kala 88 may share users' personal information with third parties in limited and specific circumstances. Such sharing is always restricted to the minimum necessary.
Payment Processing Services
To process deposits and withdrawals via mobile banking services such as bKash, Nagad, Rocket and Upay, and to complete bank transfers, the necessary information is shared with the relevant payment provider. This information is used solely to confirm transactions.
Technology Partners
Gaming software providers (such as Pragmatic Play, PG Soft, JILI, Evolution and others) receive only the minimum information required to operate the games. They may not independently use this information for any other purpose.
Law Enforcement Agencies
We are required to provide information in response to a lawful order or request from a law enforcement agency or a court of competent jurisdiction. Before doing so, we verify that the request is legally valid.
Business Restructuring
In the event of a merger, acquisition or significant restructuring of the business, user information may be transferred to the new entity. Users will be given advance notice in such cases.
Data Storage and Security
Protecting your information is one of our highest priorities. kala 88 takes the following technical and organisational measures to secure data:
Encryption and SSL Protection
All communication between our servers and users' browsers is secured through SSL (Secure Sockets Layer) encryption. Passwords and sensitive financial information are stored using industry-standard hashing methods.
Access Controls
Access to personal information is granted only to staff members who require it for their specific role. All access is logged and reviewed on a regular basis.
Security Monitoring
Our systems are continuously monitored for security threats. When suspicious activity is detected, immediate action is taken and users are notified where necessary.
Response to Data Breaches
If a data breach occurs, we will notify affected users as quickly as possible and take the necessary steps to limit the damage. However, no organisation can guarantee complete security on the internet.
Cookies and Tracking Technologies
Cookies are small data files that our site stores on your device. They are used to improve the functionality of the site and the user experience.
Types of Cookies and Their Use
- Essential cookies: For maintaining login sessions and ensuring security — the site cannot function properly without these
- Functional cookies: For remembering your preferences — such as language selection and account settings
- Analytical cookies: For understanding which parts of the site are used most — this information helps improve the quality of the site
- Local storage: The browser's local storage may be used to save game progress and personal settings
Cookie Controls
You can restrict or disable cookies by changing your browser settings. However, this may affect some site functionality, particularly features related to logging in.
User Rights
As a member of kala 88, you have the following rights regarding your personal information:
Right of Access
You may request to know what information we hold about you. After verification, we will provide a summary of the stored information.
Right to Correction
If any of your information appears to be incorrect or out of date, you may request a correction. This process can be completed through customer support.
Right to Erasure
After closing your account, you may request that your personal information be deleted. However, certain information may be retained for the minimum required period to meet legal obligations.
Right to Object to Processing
You may object to marketing communications at any time. We will respect your request and act accordingly.
How to Exercise Your Rights
To exercise these rights, contact customer support via our 24/7 live chat or email. After identity verification, we will ordinarily respond to your request within 30 days.
Minors and Age Verification
kala 88 is strictly not intended for anyone under the age of 21. We treat age verification during the account registration process as our highest priority.
Age Verification Process
The date of birth provided at registration is verified, and the KYC process is completed using a national ID card or passport. Accounts belonging to users under 21 will be closed immediately and the associated information will be securely deleted.
Collection of Minors' Information Prohibited
We never knowingly collect personal information from minors. If a minor has inadvertently created an account, their parent or legal guardian may contact us to request that the account and all associated information be deleted.
Data Retention Period
kala 88 retains user information only for as long as necessary. The following factors are taken into account when determining the retention period:
- While the account is active: all information is fully retained
- After the account is closed: identity and transaction-related information is kept for the minimum required period under applicable law
- In the case of a legal dispute or investigation: relevant information may be retained until that process is concluded
- Marketing information: deleted immediately upon withdrawal of consent
Once the designated period has elapsed, personal information is securely deleted or permanently anonymised so that the user can no longer be identified in any way.
Policy Changes
kala 88 reserves the right to update this Privacy Policy at any time. In exercising this right, we follow responsible practice.
Notice of Changes
For significant changes, we will send a notice to your registered email address or display a clear announcement on the site. Separate notice may not be given for minor editorial or spelling corrections.
Applicability of the Policy
Changes to the policy take effect from the date of publication. If you continue to use the site after any changes, you will be considered to have accepted the new policy. You can find answers to common privacy questions in our FAQ section.
Contact Us
If you have any questions or concerns about the privacy policy, or would like to exercise your data rights, please contact us directly. kala 88's customer support team is available seven days a week, twenty-four hours a day, in both Bengali and English.
Privacy-related requests may require identity verification. To learn more about us, you can read our About Us page.